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Forums update

February 21, 2006

After many many emails, support tickets, and voicemails the ISP hosting our Forums, Web Chat, and direct download links for episodes 1 - 5.5 have contacted us. They are aware of the problem (Finally, it only took over a week of bugging them) however they aren’t sure where the problem stems. They have not been helpful at all. At this time I’m just looking forward to getting access to our server so that I can download our PHPBB database and move it to another server. Libsyn has done a great job of hosting our direct downloads and I will be moving episodes 1 - 5.5 there.

FileFarmer, the ISP in question, has not given me an ETA on the server being back up. They claim they’ve got green lights on all of their servers. If you read the forums over at filefarmer.com you’ll see that we’re not the only ones having problems with their service.

I’ve got to say up until lately their service has been great. They were willing to work with our enormous bandwidth requirements and were generally responsive. That level of support has obviously changed. I’ll continue to hound them about the server. If you’d like to give them a little nudge, their email address is filefarmer@gmail.com

I do not want to use the backup copy of the forums DB I have locally since its outdated. Several posts and user accounts would be lost if I were to restore from this backup on another server.

I apologize for the inconvenience. I hope you understand as we work through this bump.

–Darren

Written by Darren · Filed Under Hak.5 

Comments

12 Responses to “Forums update”

  1. Jeff on February 21st, 2006 10:34 am

    Is it possible you guys store the show notes on somewhere on the main site?

  2. TennBikeBerk on February 21st, 2006 8:02 pm

    Darren,

    Hang in there. I’m sorry things aren’t working out right now.

    I’d like to second Jeff’s comment about hosting the show notes somewhere on the main site. You could certainly link to a discussion thread in the forums from them, if you wanted to - but it’d be nice to have them on hand without going to the forum. Just a thought.

    Looking forward to episode 8!

  3. andpoi on February 22nd, 2006 3:22 pm

    Can’t you just use the Dreamhost SQL you were using before? Or make a backup of the MySQL you are using now?

  4. Sparda on February 23rd, 2006 11:19 am

    Perhaps some root told it to listen on a diffrent port? Just a guess based on that the connection just times out, it’s not refused or any thing like that. Since your host says the server has a green light, I guess the “green light deamon” just checks to see if apache is running and doesn’t check on what apache is actualy doing. Just a guess, and probably a wrong guess, but it’s still a posability ^^

    The internet is quiet with out the hak.5 forums…

  5. VaKo on February 23rd, 2006 5:23 pm

    Have they tried turning it off and on again?

  6. JoshuaH on February 23rd, 2006 5:40 pm

    How about plugging it in?

  7. Ben on February 24th, 2006 1:41 am

    FileFarmer?! Those guys suck! They had a free hosting service, but that service soon deteriorated until it became unusable. Soon after, their pay customers started complaining about being unable to login to accounts, and they never gave a response! Their ftp was a joke, and reliability was shakey. I think they took on more customers than they could handle.

    I don’t know what kind of bandwidth requirements you have, but Dreamhost offers 1TB to 2.2TB/month for very reasonable prices. I have been using them for a while (hosting 4 seperate sites on the “Code Monster” plan), and their reliability and customer service have been awesome. Of course, I don’t offer ipTV shows for download, so maybe you should talk to them about your bandwidth requirements (I know they are quick to disable sites that get dugg or /.ed).

  8. John on February 26th, 2006 2:53 am

    Have they tried uninstalling and reinstalling the software??

  9. D->e->a->g->s on February 27th, 2006 12:12 am

    Get an LT box unmanaged so you deal with the probs ya self ;)

    and they are cheap :)

  10. The Warden on February 27th, 2006 7:59 am

    Far as I’m concerned this filefarmer business can’t be much of a business if they can’t resolve it by now and it shows when they are using an email address of filefarmer@gmail.com. Geez if they are a decent business you would think they would have something like filefarmer@filefarmer.com. I hope the forums are back up soon I want the show notes :-).

  11. John on February 27th, 2006 4:34 pm

    Put em in a head lock.

    I would ask for a refund and then make a Unfriendly filefarmer sketch. I’m pretty sure you could come up with on of those pretty fast.

    Anyway I WANT TO FORUMS BACK UP. Death to FileFarmer

  12. Patrick on March 5th, 2006 10:36 am

    Hey folks,
    why aren’t you trying this really clear looking forum: http://getvanilla.com/ it is really cool